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| When you select Prime Alliance Loan Servicing to serve your members’ needs, your credit union is aligned strategically with the only credit union company that is “The” Fannie Mae credit union preferred solution – as well as a Charlie Mac endorsed loan servicing solution and Freddie Mac Tier One Platinum Servicer. To your members, the person on the phone is their credit union member care advisor. For your credit union your Loan Servicer is “rich” in experience and credibility. | Members have their own idea of quality member service. For some, it is the ability to speak directly with someone who can politely and accurately answer even the simplest question. For others, 24-hour well-functioning web access, an automated voice response system and the option of multiple language services gives your credit union high grades in member service. Plus, members have the option of email updates and reminders. And should a member require sales or refinance opportunities, their call will be live transferred to your real estate lending department without delay. |